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Return Merchandise Authorisation (RMA)

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Published on

Jul 18, 2025

Warehousing

Return Merchandise Authorisation (RMA)

Approval process for returned goods.

An RMA is a formal request and approval for a customer to return a product. It provides a tracking number and outlines return instructions, helping streamline the receiving and inspection process. For instance, once an RMA is issued, the warehouse team knows to expect the item and how to process it (e.g., restock, repair, or dispose).

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