How Moov Parcel saved over £100k in courier and channel integrations with Helm

How Moov Parcel Saved Over £100,000 in Courier & Channel Integrations with Helm

Moov Parcel is a UK-based courier reseller supporting small to medium-sized businesses with software, hyper-competitive courier rates, and market-leading customer service. They approached The Despatch Company, seeking a trusted software partner capable of delivering efficient, scalable solutions for both channel and courier integrations.

Faced with the headache of spending long hours and considerable resources developing in-house solutions, Moov Parcel CTO – Ross Jermy confirmed, “It was the most obvious solution. Why go through the misery and cost of developing products that will require continual development, constantly adding new channels, couriers and services, when for less money you can integrate two of the best products already in the market.”

Challenges

Their biggest challenges were the speed of their operation and the hefty costs associated with developing and maintaining all their channels and courier integrations. There was also the question of keeping up with customers’ ever-changing needs and expectations, what features they expect, and how to stay ahead of the curve. With sales being down postCovid and marketplaces getting increasingly more competitive, Moov Parcel needed an effective way of cutting shipping costs without compromising service quality.

"Having worked alongside The Despatch Company for many years, witnessing first-hand their knowledge, expertise and the quality of products developed by the team, it was a simple decision to make: save money, focus on my core business and leave TDC to do what they do best, develop cutting-edge eCommerce infrastructure.” — Ross Jermy, Moov Parcel CTO

Solution

Moov Parcel is currently using The Despatch Company’s shipping solution – Voila for connectivity to couriers, to support all the label generation and tracking their business requires. Utilising Voila for their shipping connections provides an easy, convenient way to manage multiple courier connections, such as DPD, Evri and Yodel, ensuring smooth data flows back to their system via webhooks, delivering real-time tracking visibility to their customers. This instant visibility helps identify any potential problems, enabling them to communicate with customers in a matter of seconds, allowing for a more proactive approach to problem-solving.

In addition to Voila, Moov Parcel has also integrated our Neuro software, connecting to over 150 sales channels and marketplaces through one seamless API. This not only allows their customers to pull orders into one simple, manageable dashboard, but also sends order fulfilment data back to each channel, such as eBay, Amazon, Shopify, etc.  With the implementation of Neuro’s stock control functionality, customers will be able to automatically sync stock across all channels.

As a courier reseller, Moov Parcel utilise economies of scale by purchasing cheaper rates from carriers and reselling competitive rates to B2B and SMB customers. After initially building their own order management system – Moov Ninja, has been able to rapidly scale their business with the API integrations provided by The Despatch Company’s products – Neuro and Voila.

From one simple platform, customers now have full visibility of orders, can generate courier labels, create manifests and view real-time tracking data.