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Nov 7, 2024
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9
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Total Fulfilment: From scattered processes to cohesive, market-leading fulfilment with Helm
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‘’For us, it eliminates the hassle of constant emails with questions. Using Helm WMS helps me keep track of order volumes, which is crucial for invoicing, and have that information easily accessible to customers.’’
Total Fulfilment is a UK-based fulfilment company operating from a 120,000-square-foot warehouse. They provide comprehensive fulfilment services to both eCommerce brands and brick-and-mortar retailers, covering every stage of the process — from picking and packing to shipping. Their solutions support businesses of all sizes, from ambitious startups to established brands, helping them streamline operations and scale efficiently.
Challenges
Before partnering with Helm, Total Fulfilment lacked an efficient and convenient way to manage their growing portfolio of fulfilment clients. Maintaining clear and timely communication with customers was also a significant challenge.
Solution
By adopting Helm’s warehouse management software, Total Fulfilment transformed the way they manage their fulfilment operations. During onboarding, the team begins by identifying each customer’s specific needs before creating a dedicated client hub. This hub serves as a central portal where clients can manage orders and inventory while staying connected with their fulfilment provider. Powered by Helm, these hubs ensure transparency, efficiency, and timely communication across all parties involved.
Growth and Impact
Helm provides integration with a wide range of marketplaces, giving Total Fulfilment clients a convenient and cost-effective way of expanding their reach and scale within the software.
"The intuitive dashboard provides a clear, at-a-glance overview with real-time data, delivering actionable insights that help our team eliminate bottlenecks and prevent potential stock issues."
Oliver, Business Development Manager at Total Fulfilment
No Development Work Required
Helm's dedicate development team constantly test and maintain integrations, adding new couriers and sales channels on a regular basis, eliminating the need for additional costly development resources.