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Nov 21, 2024
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10
min. read
Nerdy Banana: Delivering customised experiences with Helm
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Founded in 2018, Nerdy Banana has been on a mission to revolutionise the gifting experience with their unique and personalised gifts. Besides managing their own Direct-to-Consumer (D2C) brands, Nerdy Banana provides a range of services through their in-house agency, assisting startup businesses in making a strong online impact. Services span web design, video content, paid social, SEO, PPC, and brand development.
Challenges
Nerdy Banana had been using Veeqo for inventory and order management, a system that had greatly contributed to their operational efficiency. However, a challenging situation emerged when Veeqo decided to discontinue support for multiple printing templates in a single account for various sales channels. This change had the potential to disrupt their order processing and fulfilment, impacting customer satisfaction and the efficiency of their services for start-up clients. Nerdy Banana was determined to maintain their operational efficiency despite the obstacles. They resolved to seek an alternative solution to overcome the printing template challenge.
Solution
Helm Integration: Nerdy Banana turned to Helm as the solution to their inventory and order management challenges. The seamless integration of Helm with their multichannel setup allowed for customised printing templates, addressing the unique needs of each D2C brand and start-up client. This integration became the cornerstone of their solution.
Customised Templates and Streamlined Operations: Leveraging the capabilities of Helm, Nerdy Banana embarked on a journey of creating tailored printing templates. These templates were designed to cater specifically to the diverse needs of their clientele, ensuring each order could be accurately and efficiently handled, regardless of the sales channel. The result was a significant enhancement in order processing and fulfilment efficiency, making their operations seamless and effective.
By adopting Helm, Nerdy Banana was able to overcome their challenges and create a solution that streamlined their operations, provided custom templates, and improved overall efficiency. The solution provided by Helm contributed to their success in addressing the printing template challenge and maintaining high standards of customer service.
Growth and Impact
Since implementing Helm, Nerdy Banana has experienced significant growth and a profound impact on their operations. Custom templates have led to a considerable reduction in order processing time, resulting in faster fulfilment and improved efficiency. The transition to the new Helm system was smooth, with minimal disruption to existing processes. Accuracy has also improved — the custom templates ensure precise picking, reducing packaging and shipping errors. As a result, the faster and error-free fulfilment process has boosted customer satisfaction, generating positive feedback and referrals.
Results
Nerdy Banana, in the face of an operational challenge, demonstrated resilience and innovation by finding a solution that not only addressed the immediate problem but also elevated their operational efficiency. By choosing Helm as their technology partner, they managed to streamline their workflow and maintain high standards of customer service.