How Eirios Scaled From a Farm Shed to a Professional 3PL Operation With Helm WMS

Some 3PLs are planned. 
Others are built by accident and then grow faster than expected. 

Eirios began as a favour. A friend needed space to store stock, so the founder offered up a small shed on a farm. One referral led to another, and before long Eirios evolved into a fully functioning 3PL with multiple clients and a reputation for being hands-on, flexible, and highly personal. 

But that kind of growth comes with its own operational strain. 

Early on, tools like ShipStation were enough to get orders out the door. But as Eirios matured, they needed real fulfilment infrastructure: 
client visibility, inbound stock management, automated billing, and a system built specifically for 3PL workflows. 

Helm WMS became the platform that powered Eirios’ transition from a start-up operation to a professional, scalable logistics provider. 

The Challenge 

Eirios had a growing client base but a warehouse operation still tied to its improvised origins: 

• ShipStation for basic label printing 

• No structured goods-in workflows 

• No client dashboards or visibility 

• Billing done manually using spreadsheets 

• Hours spent downloading CSVs and calculating pick fees, storage, courier costs and ad hoc charges 

• No automations, no audit trail, no scalability 

As more brands onboarded, three major issues emerged: 

1. Clients had no visibility into the warehouse. 

Every update  “Has my order shipped?”, “Has stock arrived?”, “Can you resend this?”  required email chains and manual checking. 

2. Goods-in was unpredictable. 

Clients sent stock without formal notices, quantities were unclear, and reconciling inaccurate deliveries took time. 

3. Billing consumed hours every week. 

What started as a small administrative task turned into a 3–6 hour daily workload across two staff members and often spilled into evenings and weekends. 

Eirios was growing quickly but their internal systems weren’t keeping up. 

They needed a WMS built for 3PLs. 

Overview 

When Eirios discovered Helm WMS, they immediately recognised the fit: 

• A clean, easy-to-use interface 

• Flexible workflows 

• Native tools for 3PL visibility 

• A billing engine that eliminated manual work 

• A client login portal that turned warehouse operations from a black box into a transparent service 

For the first time, Eirios could offer the level of professionalism and operational structure they wanted without losing the personal touch that defined their brand. 

The Solution 

Client Portals That Eliminate Constant Chasing 

Before Helm, clients relied on emails for everything: 

• Updates 

• Order checks 

• Address corrections 

• Inventory queries 

• Replacement requests 

With Helm’s client portals, they can now:

• View real-time order statuses 

• Edit or update orders 

• Check inventory levels instantly 

• Raise replacements or changes 

• See pick progress 

• Self-serve without relying on the warehouse team 

This reduced inbound communication dramatically and gave clients confidence and clarity. 

Inbound Stock Managed Properly: ASNs & POs 

For a 3PL, inbound stock is one of the most common sources of operational friction. 

With Helm, Eirios’ clients can now: 

• Raise Purchase Orders directly to suppliers 

• Or raise ASNs to notify Eirios what stock is arriving and when 

• Provide expected quantities 

• Keep full visibility of discrepancies 

This ensures the warehouse is prepared, organised, and fully aligned with client expectations. 

Eirios no longer has to manage inbound stock blind  the system gives structure and clarity to every delivery. 

Automated Billing That Removes Admin and Increases Revenue 

Previously, Eirios calculated billing manually using CSV exports and spreadsheets. 
This included: 

• Picks 

• Parcels 

• Storage 

• Packaging 

• Returns 

• Goods-in 

• Ad hoc work 

• Courier costs 

It was slow, painful, and frequently undervalued the work they actually performed. 

With Helm: 

• Every warehouse action automatically becomes a billable event 

• 90% of billing is now automated 

• No more spreadsheets, manual reconciliations, or missed charges 

• Invoices are faster, more accurate, and more profitable 

The system doesn’t just save time  it ensures Eirios is paid for every action they complete. 

The Results 

A Modern, Professional 3PL Operation 

Eirios now operates with the clarity and precision of a far larger logistics provider. 

Client Satisfaction Increased 

Clients have full visibility and no longer need constant communication for updates. 

Goods-In Efficiency Transformed 

ASNs and POs eliminate guesswork and streamline every inbound delivery. 

Billing Reduced From Hours to Minutes 

90% automation means staff reclaimed hours previously lost to admin. 

A Platform Built for Future Growth 

Eirios can now grow and onboard new clients without adding operational strain. 

Conclusion 

Eirios’ journey reflects the story of many emerging 3PLs: rapid growth fuelled by referrals and trust  followed by operational complexity that spreadsheets and basic tools simply can’t manage. 

Helm WMS provided the structure, automation, and transparency needed to turn Eirios into a scalable, professional 3PL. 

With client portals, automated billing, inbound workflows, and powerful visibility, Eirios now has a fulfilment platform built for long-term growth. 

What started as a shed on a farm is now a modern 3PL. Powered by Helm.