# Helm WMS — Full Reference (llms-full.txt) > Helm WMS is a fast, multi-channel order management (OMS) and AI-powered warehouse management (WMS) platform built for eCommerce and 3PL fulfilment. It unifies order management, inventory, picking/packing, shipping and returns in one cloud system — with channel connectivity (Neuro) and carrier connectivity (Voila) built in. Built in the UK by The Despatch Company and trusted by 500+ customers, with 650+ integrations available from day one. This is the expanded version of the Helm WMS llms.txt. It inlines the substantive content of the key pages so an AI assistant can answer questions about Helm without following links. Source: helmwms.com (content reflects the live site at time of compilation; figures and pricing should be confirmed against the site before quoting). --- ## Overview - **What it does:** Manages the full eCommerce supply chain in one place — orders, inventory, warehouse operations (goods-in, picking, packing, dispatch), shipping and returns — with live dashboards, AI-driven insights, and a Team Manager app for staff performance. - **Who it serves:** Growing and global eCommerce brands, and 3PLs / fulfilment houses that need branded client portals, multi-client stock separation and automated client billing. - **Key use cases:** Replacing dated or feature-stacked WMS/OMS systems; running multiple sales channels and couriers from one platform; launching or scaling a 3PL; adding channel/carrier connectivity to an existing WMS/ERP. - **How it's different:** Transparent, all-inclusive, order-volume-based pricing (no per-user, per-channel or per-integration add-on fees); UK-built and UK-supported; genuine Amazon FBA support; build-your-own-apps with AI; and fast, tailored onboarding. - **Connectivity model:** Full Helm includes channel connectivity (Neuro) and carrier connectivity (Voila) as standard. Neuro and Voila are also sold standalone to brands/3PLs that want to keep an existing WMS/ERP but add the connectivity it lacks. This underpins a land-and-expand approach — start on Voila or Neuro alongside an incumbent system, then grow into full Helm. --- ## About Helm WMS Helm WMS is a platform-first warehouse management system built to fix the outdated, siloed and rigid WMS tools that held back fast-growing eCommerce brands. It is operated by **The Despatch Company Ltd** (UK) and founded by **Matthew Dunne**. - **Mission:** "To shape the future of warehouse management by making logistics smarter, faster, and more adaptable — empowering every business to operate with clarity and control." - **Vision:** "To simplify logistics through intuitive technology that helps businesses automate workflows, optimise shipping, and scale efficiently." - **Origin story / timeline:** - 2011 — The problem became clear: fragmented 3PL systems were holding brands back. - 2012 — First version of Helm launched as an MVP with 5 pilot customers. - 2020 — Scaled internationally to clients across 8 countries; added 650+ integrations and automation tools. - Today — A platform-first WMS trusted by scaling brands. - **Core values:** Clarity over complexity; partnership first; speed is our strength; actionable transparency; relentless improvement; "do it so well you tell your friends." - **Founder note (Matthew Dunne):** "We build tools that deliver real value and remove friction. No hidden costs, no surprises, just software that works." - **Company details:** The Despatch Company Ltd — Company Number 09615192, ICO Registration A8116774, VAT Number 214577410 (UK). - **Stats cited on the About page:** 500+ brands onboarded; 650+ integrations; 99.7% pick accuracy; under 1 hour average response time. --- ## Product & Features ### Warehouse Management Software *(https://helmwms.com/features/warehouse-management-software/)* The warehouse engine: a great product is wasted on a warehouse that can't keep up, so Helm gives intelligent pick routes, guided goods-in, flexible locations, real-time team management and parcel verification — with every pick, pack and move tracked and traceable for faster dispatch, higher accuracy and fewer claims. - **Smart picking:** intelligent pick routes and real-time updates guide teams along the most efficient path, reducing walking time and packing errors. - **Tailored picking workflows:** Order-by-order (one complete order at a time), Tote (multiple orders into multiple totes), and Bulk (high-volume). - **PackEye:** video/photo verification on every parcel to eliminate mis-picks and resolve disputes. - **Team Tracker:** real-time overview of every task; assign jobs to staff, track progress live, and respond to issues with full floor visibility. - **Guided goods-in / deliveries:** scan, verify and log stock on arrival; auto-check against expected quantities; discrepancies flagged instantly; full traceability from arrival to dispatch. - **Stock counting (three modes):** On Demand (targeted spot checks), Periodic (scheduled weekly/monthly/rolling audits), and Workflow Injection (validate at the pick face during picking). - **Flexible location management:** structured zone/location hierarchy, customisable location types (bulk storage, pickable, non-pickable), and automated replenishment (bulk-to-pick moves based on thresholds). ### Order Management Software *(https://helmwms.com/features/order-management-software/)* A multi-channel OMS that pulls every order from every channel into one place and automates the repetitive work — find any order in seconds, auto-select services, tag/route/clean data with rules, and keep a full action timeline on every order. Connects to over 650 sales channels, couriers and marketplaces. - **Search & filter:** natural-language / AI "Smart Query" search, smart filters, predictive suggestions, fast results, and right-click actions. - **Rule-engine automation:** auto-select shipping services (by destination, weight, value, courier preference, delivery speed), tag/flag orders, route into folders, and set expected dispatch times. - **Smart tagging & order folders:** organise orders by rule or tag. - **Data correction:** automatically fixes issues like missing phone numbers or overly long addresses. - **Track every action:** full action timeline/history on every order (import, service changes, delivery completion). - **Customer data:** order history, total spend, purchase frequency, return rate, trade vs retail type, and top buyers. - **Beyond fulfilment:** take payments via Stripe or PayPal (payment links / phone orders); branded returns portal; resends/replacement orders with tracking. - **Order tools:** merge orders, split orders, file uploads, custom fields, order locking, order holding. ### Inventory Management *(https://helmwms.com/features/inventory-management/)* Control how stock is distributed across sales channels — automatic sync alone can still cause overselling when orders come in fast, so custom stock splits protect availability while automated reordering, advanced product control and multi-channel sync keep inventory accurate. - **Multi-channel stock distribution:** custom allocation rules to set stock levels per channel, with oversell protection; SKU mapping and maximum stock levels. - **Automated reordering:** recommends when to reorder using minimum thresholds, lead times and preferred suppliers; create purchase orders directly in the system. - **Group products:** kits, bundles or sets from multiple components while keeping stock accurate across every item. - **Batch / serial / lot tracking:** manage expiry dates, serial numbers and lots with full traceability. - **Custom inventory fields:** searchable fields (e.g. supplier codes, storage notes). - **Multi-channel stock sync:** automatic updates across all channels. - **Plus:** product categories, region-specific tax rules, cost-price tracking for margins, customs data (HS codes, origin) for international shipping, supplier management with lead times/costs, product tags, and dimensions/units (weight, size, pack quantities). ### Shipping Management Software *(https://helmwms.com/features/shipping-management-software)* Takes the guesswork out of dispatch — apply automatic shipping rules, select the right packaging, pack fast, scan smart and send with confidence. Every step is recorded; scales from 50 to 50,000 labels and supports automation hardware. - **Smart shipping rules:** granular rules by weight, order value, postcode, SKUs, packaging type and more; simple to configure yet flexible for complex requirements; the correct courier/service every time. - **Batch shipping:** high-speed bulk label generation with no slowdowns for high-volume operations. - **Automation support:** link to automated labelling/bagging machines, send labels straight to a printer, or export a ready-to-use PDF. - **Custom parcel labels:** auto-print labels like "Fragile", "Battery" or "Dangerous goods" alongside the shipping label. - **Customs handling:** automatically generate and send the correct digital customs data to clear borders faster with no forms. ### Returns Management Software *(https://helmwms.com/features/returns-management-software)* Makes returns simple with a branded self-service portal where customers start the process and teams manage everything from approval to restocking in one place — replacing spreadsheets with a clear, controlled return flow. - **On-brand self-service portal:** customers select items, give a reason and get updates without contacting the team; approve, track and restock within Helm. - **Smart return rules:** control what can be returned, when and how, by product, order value or time period. - **Print-free drop-off:** customers show a return code at a parcel shop or locker — no label printing. - **Return label in the box:** include a return label before shipping (ideal for exchanges and rentals). - **Locker returns:** return via local lockers, day or night; positioned as lower-cost and support-reducing. ### On-Brand Customer Experience *(https://helmwms.com/features/on-brand/)* Keep your brand front and centre across the entire post-purchase experience — branded tracking, paperwork, AI support and notifications — to build trust and cut "where is my order?" queries. - **Branded tracking pages:** add logo, colours and messaging to every tracking page. - **Branded paperwork:** customise invoices, packing slips, return forms, labels and product info sheets in flexible formats (4x4, 4x6, 4x8, A4, A5, S17, S19 and more). - **Branded AI chat:** a website AI assistant handling order status, returns and policy questions, helping customers pick the right products/sizes to reduce refunds; 24/7 support. - **On-brand emails & SMS:** drag-and-drop, no-code builder triggered on events like dispatch, delay or delivery. - **Smart review requests:** ask for reviews only after successful delivery to avoid courier-related complaints. - **Claimed impact:** cited as driving up to 80% fewer support queries / reduced WISMO tickets (qualitative on the page). ### Team performance & AI insights *(homepage)* - **Live dashboards & Team Manager app:** real-time visibility of what the team is working on and how they're performing; spot delays and see expected finish times. - **AI-driven insights:** ask questions of your live data in natural language to uncover trends and make faster decisions. - **Smart address fixing:** automatically correct common address errors. --- ## Connectivity: Neuro & Voila Helm's channel and carrier connectivity are delivered by two engines that ship inside full Helm and are also sold standalone: - **Neuro — sales-channel connectivity:** connects eCommerce platforms and marketplaces (Shopify, Amazon, eBay, TikTok Shop, and many more), automating order/stock data flow. - **Voila — carrier connectivity:** connects 160+ carriers through one integration, with smart shipping rules, failover, label generation, tracking and branded post-purchase comms. A full Helm customer gets the WMS plus both connectivity layers built in. Brands/3PLs that want to keep an incumbent WMS/ERP can take Neuro and/or Voila standalone to add the connectivity their current system lacks. --- ## Pricing & Plans *(https://helmwms.com/pricing/ and https://helmwms.com/pricing/enterprise)* Transparent, order-volume-based pricing with "no hidden extras." Plans scale with order volume (selectable from ~100 up to 65k+/75k+ orders/month) and are upgradeable at any time. Prices exclude UK VAT and include a 20% discount on annual contracts. **Published tiers (headline monthly price at the lowest order tier):** - **Start-up — £50/mo:** core inventory, order management and basic reporting for growing businesses. - **Business — £245/mo:** powerful warehousing suite, in-flight shipment tracking, packing & returns terminal, purchase forecasting. - **Ultimate — £395/mo (most popular):** everything in Business, plus branded self-service returns, shift-ready task creation, multi-warehouse support, performance metrics, and resource allocation & tracking. - **Enterprise — custom (contact sales):** everything in Ultimate, plus dedicated 24/7 support, custom infrastructure, system monitoring and enterprise-grade security. *(The pricing page shows a "£1/month" placeholder for Enterprise; real pricing is custom.)* **What's included across plans:** API access, email and phone support (9am–5pm), real-time dashboard, packing terminal, barcode scanning, multi-channel stock sync, and returns management are available on the published plans; 150+ eCommerce integrations and 140+ courier integrations on all three. Ultimate-only differentiators include data-driven movements/POs, all picking systems, webhooks, accounting integrations, team KPIs, inventory trends, returns terminal, PackEye, location zoning/restrictions, assembly/manufacturing, cross-docking, inventory counts and unique identifiers. **Enterprise tier detail:** a consultancy-led tier for complex, high-volume operations — dedicated/24-7 support with a named Technical Account Manager, enhanced custom SLAs, dedicated webhooks & APIs for ERP/accounting/CRM/HR connectivity, tailored service monitoring with custom alerts, and a dedicated team (Customer Success Manager, Onboarding Lead, Technical Support Engineer). Stated commitments: 99.8% uptime, scalable cloud hosting, end-to-end encryption, 24/7 enterprise SLA; "2,500+ retailers." --- ## Integrations *(https://helmwms.com/integrations/)* "650+ integrations — more than any platform," spanning eCommerce, marketplaces, couriers, accounting and ERP/WMS, in a filterable library. Each integration has its own detail page. - **eCommerce:** Shopify, WooCommerce, Magento, BigCommerce, Squarespace, PrestaShop, OpenCart, Wix Stores, EKM, Bluepark, Visualsoft, Interspire, ReCharge. - **Marketplaces:** Amazon (incl. Vendor Central), eBay, Etsy, TikTok Shop, OnBuy, Fruugo, Wayfair, ManoMano, Groupon, Wowcher, AliExpress, Not On The High Street, Wish, Cdiscount, Walmart, Temu, Tesco Marketplace, Back Market, ASOS, Superdrug, Decathlon, B&Q, Debenhams, Mirakl, and more. - **Couriers (UK & international):** Royal Mail, Royal Mail Click & Drop, Evri, DPD, DPD Local, FedEx, DHL, DHL eCommerce, UPS, Yodel, ParcelForce, Collect+, InPost, GLS, GFS, Whistl, Deutsche Post, PostNL, Asendia, Correos, Chronopost, Seur, Stuart, Hived, Tuffnells, Palletways, Pall-Ex, Maersk, Arrow XL, DX, and many regional carriers. - **Accounting:** Xero, QuickBooks, Sage. - **Note:** Helm connects eCommerce platforms, marketplaces and couriers in one place, automating data flow and reducing manual work. --- ## Build Apps / Partner Program *(https://helmwms.com/buildapps/)* A partner platform inviting SaaS platforms, tech providers, 3PLs and logistics companies to build on or integrate with Helm and reach its network of connected warehouses. Framed as a "fulfilment-first," "product-first" ecosystem (not a retrofitted marketplace). - **Why partner:** product-first ecosystem with clear positioning; built-in distribution to an active network of warehouses, 3PLs and brands; fast time-to-value via modern APIs, clear docs and hands-on support ("Plugin → Test → Go Live"). - **Two models:** Service Partners (3PLs, fulfilment centres, logistics providers — add automation, accuracy, multi-channel/multi-carrier reach) and Technology Partners (SaaS platforms, marketplaces, tech providers — integrate Helm's APIs for fulfilment, shipping and connectivity without custom infrastructure). - **CTA:** "Become a Helm Partner" (links to contact). - **Stat cited:** "650+ connected warehouses powering daily fulfilment operations." - **Note:** Helm also lets customers build their own in-platform apps and reports with AI (no developer required), alongside an open API and webhooks. --- ## Customers & Resources - **Case Studies** (https://helmwms.com/case-studies/): real customer results from growing and global brands. Testimonials on site include "Helm software has been a game-changer, bringing all our sales channels under one roof," and "Integrating our Shopify and TikTok stores… Helm delivered exactly the fast and flexible solution we needed." - **Video** (https://helmwms.com/video/): product walkthroughs and demos. - **Resources** (https://helmwms.com/resources/): guides and material on WMS, OMS and fulfilment. - **Glossary** (https://helmwms.com/glossary/): an A–Z reference of warehousing, shipping and eCommerce terms, filterable by category (e.g. 3PL, 5S methodology, ABC analysis, Air Waybill). - **News** (https://helmwms.com/news/): product and company updates. - **Events** (https://helmwms.com/events/): where to meet the Helm team. --- ## Get Started - **Create an account / free trial:** https://account.helmwms.com/register - **Log in:** https://account.helmwms.com/ - **Contact sales & support:** https://helmwms.com/contact/ - **Support & changelog:** https://helmwms.com/support/ and https://helmwms.com/support/#changelog --- ## Key links - Warehouse Management Software — https://helmwms.com/features/warehouse-management-software/ - Order Management Software — https://helmwms.com/features/order-management-software/ - Inventory Management — https://helmwms.com/features/inventory-management/ - Shipping Management Software — https://helmwms.com/features/shipping-management-software - Returns Management Software — https://helmwms.com/features/returns-management-software - On-Brand Customer Experience — https://helmwms.com/features/on-brand/ - Pricing — https://helmwms.com/pricing/ - Enterprise Pricing — https://helmwms.com/pricing/enterprise - Integrations — https://helmwms.com/integrations/ - Build Apps / Partners — https://helmwms.com/buildapps/ - Case Studies — https://helmwms.com/case-studies/ - Video — https://helmwms.com/video/ - Resources — https://helmwms.com/resources/ - Glossary — https://helmwms.com/glossary/ - News — https://helmwms.com/news/ - Events — https://helmwms.com/events/ - About Us — https://helmwms.com/about-us - Support — https://helmwms.com/support/ - Contact — https://helmwms.com/contact/ - Create an Account — https://account.helmwms.com/register - Log In — https://account.helmwms.com/ - Legal — https://helmwms.com/legal/ - Cookie Policy — https://helmwms.com/cookiepolicy/ - Sitemap — https://helmwms.com/sitemap