About ISOCLEAN
ISOCLEAN is a fast-growing cosmetics brand best known for its industry-leading brush cleanser, widely used by makeup professionals and beauty enthusiasts alike. As their popularity surged—particularly through TikTok Shop—so did the volume of daily orders, pushing their fulfilment operation to a breaking point.
The Challenge
With order volumes nearing 10,000 per month and 90% of sales driven by one hero product (sold in singles, doubles, and triples), ISOCLEAN’s existing fulfilment process couldn’t keep up. The core issues included:
- Manual Sorting: Staff printed batch labels without being able to filter by quantity. This meant wasting time manually separating orders into groups of singles, doubles, and triples each morning.
- Pre-Printed Labels = Errors: Labels were printed in advance without item validation. Any change in an order led to mislabels, repacking, and increased customer service issues.
- Lack of Visibility: There was no clear view of how many orders needed fulfilling by quantity, making task planning inefficient and inconsistent.
- Fulfilment Delays: The team often struggled to get all orders dispatched within the expected timeframes.
The Solution
With Helm’s warehouse management system, ISOCLEAN implemented several key changes that dramatically improved speed, accuracy, and team efficiency.
1. Filtered Order Views
Helm allowed the team to filter and group orders based on item quantity (e.g., 1x, 2x, 3x cleansers). This simple but powerful change meant team leads could assign clear, batch-specific tasks to pickers:
“Stacey, take the 100 singles.”
“Ben, you’ve got the doubles.”
This streamlined the start of every shift, removing guesswork and manual sorting.
2. Speed Terminal for High-Volume Picking
ISOCLEAN adopted Helm’s Speed Terminal—a powerful, self-checkout-style fulfilment station designed for rapid processing.
- Products are positioned around a terminal with a hands-free barcode scanner.
- Orders appear one at a time on the screen—only ones matching the station’s product type and status.
- Staff scan products in real time, with visual validation and quantity tracking.
- Once complete, the order is automatically processed, and the shipping label is printed via Helm’s silent print app.
The entire process—from item pick to label print—can take as little as 5–10 seconds per order.
3. Integrated Shipping Rules
Shipping automation is built in. Once an order is validated at the terminal, Helm applies pre-set courier rules based on weight, destination, and service level. There’s no manual intervention, and the right label is always printed, automatically.
The Results
While ISOCLEAN hasn’t published exact figures, the impact has been immediate and highly visible:
- 10x faster picking through filtered workflows and Speed Terminal automation
- Dramatically reduced errors thanks to real-time product and quantity validation
- Improved customer satisfaction from faster, more reliable order dispatch
- Scalable fulfilment—without needing to hire more staff as volumes continue to grow
As their warehouse manager put it, the team used to struggle to get orders out on time. Now, they easily complete daily fulfilment well within SLA, freeing them up to focus on growth instead of fighting fires.
Conclusion
Helm enabled ISOCLEAN to replace manual, error-prone fulfilment with a fast, scalable, and highly accurate process. From intelligent order filtering to lightning-fast Speed Terminals, ISOCLEAN’s warehouse now moves as quickly as their social sales—and keeps their customers just as happy.
